SKV COMMUNITY NURSING

Privacy Policy

Last updated: September 2026

1. Our Commitment to Your Privacy

SKV Community Nursing respects your privacy and is committed to protecting the personal and health information entrusted to us.

We handle personal and health information in accordance with applicable Australian and Victorian privacy requirements, including the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), Health Records Act 2001 (Vic) and Health Privacy Principles (HPPs).

Information is collected, used, stored and disclosed only as reasonably necessary to provide our nursing services, manage our business and meet our professional and legal obligations.

2. Information We May Collect

Depending on the service requested, SKV Community Nursing may collect information including:

·        your name, date of birth and contact details;

·        address and location relevant to providing home nursing care;

·        emergency or nominated contact details;

·        relevant medical and health information;

·        medications, allergies and relevant medical history;

·        information about recent hospital admissions, procedures or treatment;

·        nursing assessments, observations, care plans and progress notes;

·        referral information from hospitals, GPs, allied health professionals, family members or other healthcare providers;

·        NDIS or other funding information where relevant;

·        appointment, billing and payment information; and

·        information you voluntarily provide through our website, email, telephone or referral forms.

We aim to collect only information that is reasonably necessary for the services we provide.

3. Why We Collect Your Information

We may collect and use your information to:

·        respond to enquiries and referrals;

·        determine whether our nursing services are appropriate for your needs;

·        arrange and provide nursing care;

·        conduct nursing assessments and develop or follow care plans;

·        monitor your care and document clinical services provided;

·        communicate with you, your authorised representative and relevant healthcare professionals;

·        coordinate care with hospitals, GPs, allied health professionals and other healthcare providers where appropriate;

·        manage appointments, invoicing and payments;

·        meet professional, clinical, insurance and legal requirements; and

·        maintain appropriate health and business records.

Victorian health privacy requirements generally require health information to be collected only where necessary and handled for the purpose for which it was collected or an appropriately related purpose, subject to specified exceptions.

4. Health and Clinical Information

Health information is sensitive information and is treated with particular care.

Where practicable, we collect health information directly from you. Information may also be provided by an authorised representative, family member, hospital, GP, allied health professional or other healthcare provider where appropriate.

We will only collect information that is relevant to assessing or providing your care or otherwise necessary for our legitimate professional and legal responsibilities.

5. How We Use and Disclose Information

SKV Community Nursing does not sell your personal or health information.

Your information may be shared with healthcare professionals or organisations involved in your care where you have consented, where it is reasonably expected and permitted for the purpose of your healthcare, or where disclosure is otherwise permitted or required by law.

Depending on your circumstances, this may include your GP, treating hospital, specialist, pharmacist, allied health professional, NDIS-related provider or other healthcare provider involved in your care.

Only information reasonably necessary for the relevant purpose will be disclosed.

6. Storage and Security

SKV Community Nursing takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be held electronically and, where required, in physical records. Appropriate safeguards and access controls are used to protect information.

Health records will be retained and disposed of in accordance with applicable legal and professional requirements.

7. Website, Enquiries and Referral Forms

When you contact SKV Community Nursing through our website, we may collect the information you provide in an enquiry or referral form.

Please provide only information that is relevant to your enquiry or the nursing care being requested.

Submitting an online enquiry or referral does not confirm an appointment or guarantee that SKV Community Nursing can provide the requested service. We may contact you to obtain further information and determine whether the requested care is appropriate and within our scope of practice.

Our website and online forms are not intended for emergencies. For urgent or life-threatening medical concerns, call Triple Zero (000) or attend the nearest emergency department.

8. Accessing or Correcting Your Information

You may request access to personal or health information that SKV Community Nursing holds about you and may ask for information to be corrected if you believe it is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

There may be circumstances where access is restricted or refused as permitted by law. Where applicable, we will explain the reason.

9. Privacy Concerns and Complaints

If you have a question or concern about how your personal or health information has been handled, please contact SKV Community Nursing.

We will take privacy concerns seriously and aim to respond appropriately.

If you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) or the Victorian Health Complaints Commissioner (HCC), depending on the nature of your concern.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, business practices or applicable privacy requirements.

The current version will be made available on the SKV Community Nursing website.

11. Contact Us

SKV Community Nursing

Email: admin@skvnursing.com.au

Service area: Melbourne's south-east, Victoria

For privacy enquiries, requests to access or correct information, or privacy-related complaints, please contact SKV Community Nursing using the details above.